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Bella Forma :: Returns Policy

 Returns Policy

The Bella Forma 'Perfect Fit Guarantee'

Our 'Perfect Fit Guarantee' means we are committed to ensuring you get the best possible fit every time you purchase from us. If your not happy with the fit just send it back.*

We allow 30 days - no questions asked - for you to return your purchases for a refund or store credit. Once you have received your parcel simply fill in the enclosed form and send your items back. All return parcels must be received back to us within 30 days of the date your order shipped from us so please ensure you return your items to us promptly (allow 2 weeks for postage).

We offer FREE RETURN post using our reply paid address for customers within Australia so sending items back is hassle free.

*All returned items must be received undamaged, unworn, unwashed, with all the labels still attached and in the original packaging. We reserve the right to refuse a return if the items do not meet these criteria. Refused items will be posted back to you and additional postage of $15 to cover our costs will be charged.



We NO LONGER REQUIRE authorisation for returning items. We think this will make things much simpler for you - we hope you agree. Simply fill out the enclosed returns form and send the items back to us for a refund or store credit ... Easy!!

FREE Returns WITHIN Australia
We show our commitment to ensuring you get the perfect fit with our returns service which gives you FREE RETURN postage on returns using our REPLY PAID service.

Simply send your returns to:

Reply Paid 12288, Bella Forma Pty Ltd, PO Box 12288, Cairns DC, QLD, 4870

Please ensure you enclose a completed returns form (otherwise how will we know what to do!) and make sure the parcel is securely sealed.

Whilst it doesn't happen very often sometimes a return will get lost on the way back to us. We accept no responsibility for returns which are lost on their way back to us using the reply paid service. If you are concerned we recommend you pay the additional amount to send your return via a traceable method - this can be done using the Registered Post option at the post office and costs about $2.60 currently. Remember the return parcel cost is covered by the Reply Paid service so you ONLY need to pay for the Registered option.


Returns OUTSIDE Austalia
Return parcels should be sent via a prepaid method and should be clearly marked RETURNED GOODS to avoid customs delays. Send your return items to:

Returns Department, Bella Forma Pty Ltd, PO Box 12288, Cairns DC, QLD, 4870, Australia

You will need to pay all return postage costs or the parcel will be refused.

We accept no responsibility for returns which are sent by a non-traceable postage method and do not arrive at their destination and in such an event will not issue a refund. We recomend you pay the additional amount to send your returns via a traceable method.

All return parcels should have enclosed a copy of the returns form and should be securely sealed.


EXCHANGE Policy
Please note that we no longer offer an exchange service, instead we offer very low shipping costs to many destinations and a FREE Reply Paid Returns Service for our Australian customers.

If you wish to receive new items in exchange of your purchases you can place a new order for the items you require and send back your received goods for a refund or store credit.

Refunds Policy
If for any reason you are disatisfied and wish to return your purchases we will offer a full refund or store credit up to 30 days from the date of dispatch.

Where a refund is requested credit card payments must be credited back to the original card used for payment. PayPal accounts will be refunded back to the PayPal account used to pay for the order.

All other payment methods will be given the option to receive the refund payment via direct deposit or as a store credit/gift voucher.

Where the original purchase has been paid for using a Bella Forma Gift Voucher the corresponding amount will be re-issued as a store credit. Gift Voucher purchases are not refundable.

Please note that the shipping costs are not refundable.

Some sale items are not returnable or non refundable, please check the product description carefully before puchase.
'SALE NR' - Means no return, no refund. 'SALE' - Means you can return them for a store credit.

Faulty Goods
Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within three months of purchase.

Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If after assessment by Bella Forma and/or the manufacturer it is agreed that the supplied product has a manufacturing or other fault or defect, we will replace the faulty product for a brand new product of exactly the same style/colour/size combination as originally supplied subject to availability. We may also offer to repair faulty items or offer a refund depending on circumstances.



If you would like any further information on any of our policies please contact the customer services department using the contact us form.
 
 
 
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